Mesa de ayuda Bus-Sur
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Knowledge base
General
Terms and Conditions
3
Conditional General Cargo Service
Specific conditions Cargo Service
Baggage service conditions
People and Passenger Sales
Sales of tickets
11
What is the protocol for selling tickets in offices?
What sales channels exist in the company?
How to communicate with other branches or managers?
Can the value of the ticket vary in different types of purchases?
Is there a different rate of tickets for minors?
View all 11
Transportation of people and pets
4
Are there prohibitions on transporting people?
Can minors travel alone?
Can a pet be transported inside the bus?
What are the requirements to transport Assistance Dogs for people with disabilities?
International travel
5
What documents must an ADULT passenger present to purchase tickets for international services?
What documents must a MINOR passenger present to purchase tickets for international services?
What is important to know when buying INTERNATIONAL tickets?
What elements can be entered when entering Argentine territory?
What elements are prohibited to enter Argentine territory?
Baggage Service
Frequent questions
7
How much is the luggage allowed by each passenger?
How can I transport my luggage safely and safely?
What steps should I follow before claiming to transport my luggage?
What can be transported or not transported inside the bus or trunk?
What are the restrictions on transporting bicycles?
View all 7
Cargo Service
Frequent questions
2
Do I have to declare the value of my cargo?
What can I do in case of loss of cargo?
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