Mesa de ayuda Bus-Sur

Terms and Conditions 3

• Conditional General Cargo Service
• Specific conditions Cargo Service
• Baggage service conditions

Sales of tickets 11

• What is the protocol for selling tickets in offices?
• What sales channels exist in the company?
• How to communicate with other branches or managers?
• Can the value of the ticket vary in different types of purchases?
• Is there a different rate of tickets for minors?

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Transportation of people and pets 4

• Are there prohibitions on transporting people?
• Can minors travel alone?
• Can a pet be transported inside the bus?
• What are the requirements to transport Assistance Dogs for people with disabilities?

International travel 5

• What documents must an ADULT passenger present to purchase tickets for international services?
• What documents must a MINOR passenger present to purchase tickets for international services?
• What is important to know when buying INTERNATIONAL tickets?
• What elements can be entered when entering Argentine territory?
• What elements are prohibited to enter Argentine territory?

Frequent questions 7

• How much is the luggage allowed by each passenger?
• How can I transport my luggage safely and safely?
• What steps should I follow before claiming to transport my luggage?
• What can be transported or not transported inside the bus or trunk?
• What are the restrictions on transporting bicycles?

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Frequent questions 2

• Do I have to declare the value of my cargo?
• What can I do in case of loss of cargo?