Frequent questions
The company allows to transport a maximum amount of two packages per person. Between both, they should not weigh more than 20 kg. and its dimensions must no...
Tue, 30 Oct, 2018 at 12:32 PM
Your luggage will be labeled by our Assistants, with a code that identifies your belongings. This ticket will be understood as proof and / or support for an...
Tue, 30 Oct, 2018 at 12:31 PM
The passenger who files a claim for loss, damage or shortage of baggage must always present the ticket(s) and documents proving that they traveled. To do so...
Tue, 20 Oct, 2026 at 9:36 AM
It can be transported: Luggage in trunk properly insured and packed, that meets the conditions of luggage transport allowed and described in our loading...
Tue, 30 Oct, 2018 at 12:35 PM
Bicycles, as they are considered both a means of transportation and oversized luggage, are subject to specific transportation conditions and additional c...
Mon, 7 Sep, 2026 at 4:27 PM
The article (s) transported by the passenger declared for an amount greater than 5 UTM, must be declared by security measures for both parties. Bus-Sur will...
Tue, 30 Oct, 2018 at 12:38 PM
Hand luggage is the sole responsibility of the passenger. SERNAC states: "It should be remembered that the baggage placed in the interior luggage racks...
Tue, 20 Oct, 2026 at 9:43 AM