Frequent questions
The company allows to transport a maximum amount of two packages per person. Between both, they should not weigh more than 20 kg. and its dimensions must no...
Tue, 30 Oct, 2018 at 12:32 PM
Your luggage will be labeled by our Assistants, with a code that identifies your belongings. This ticket will be understood as proof and / or support for an...
Tue, 30 Oct, 2018 at 12:31 PM
The passenger who files a claim for lack, damage or loss of a baggage, must always present the ticket (s) and documents that prove that he / she traveled. T...
Tue, 30 Oct, 2018 at 12:33 PM
It can be transported: Luggage in trunk properly insured and packed, that meets the conditions of luggage transport allowed and described in our loading...
Tue, 30 Oct, 2018 at 12:35 PM
Bicycles, when considered a means of transportation and a large-sized cargo, are subject to restrictions in their collection and transportation. If the p...
Tue, 30 Oct, 2018 at 12:37 PM
The article (s) transported by the passenger declared for an amount greater than 5 UTM, must be declared by security measures for both parties. Bus-Sur will...
Tue, 30 Oct, 2018 at 12:38 PM
The hand luggage is the sole responsibility of the passenger. The SERNAC indicates "It must be remembered that passengers are responsible for the lugga...
Tue, 30 Oct, 2018 at 12:41 PM