Frequent questions

How much is the luggage allowed by each passenger?
The company allows to transport a maximum amount of two packages per person. Between both, they should not weigh more than 20 kg. and its dimensions must no...
Tue, 30 Oct, 2018 at 1:32 PM
How can I transport my luggage safely and safely?
Your luggage will be labeled by our Assistants, with a code that identifies your belongings. This ticket will be understood as proof and / or support for an...
Tue, 30 Oct, 2018 at 1:31 PM
What steps should I follow before claiming to transport my luggage?
The passenger who files a claim for lack, damage or loss of a baggage, must always present the ticket (s) and documents that prove that he / she traveled. T...
Tue, 30 Oct, 2018 at 1:33 PM
What can be transported or not transported inside the bus or trunk?
It can be transported: Luggage in trunk properly insured and packed, that meets the conditions of luggage transport allowed and described in our loading...
Tue, 30 Oct, 2018 at 1:35 PM
What are the restrictions on transporting bicycles?
Bicycles, when considered a means of transportation and a large-sized cargo, are subject to restrictions in their collection and transportation. If the p...
Tue, 30 Oct, 2018 at 1:37 PM
When should I declare my luggage?
The article (s) transported by the passenger declared for an amount greater than 5 UTM, must be declared by security measures for both parties. Bus-Sur will...
Tue, 30 Oct, 2018 at 1:38 PM
What can I do if I forget something on the bus?
The hand luggage is the sole responsibility of the passenger. The SERNAC indicates "It must be remembered that passengers are responsible for the lugga...
Tue, 30 Oct, 2018 at 1:41 PM