The passenger who files a claim for lack, damage or loss of a baggage, must always present the ticket (s) and documents that prove that he / she traveled. To do this, you must present the ticket, the baggage ticket and leave a claim in writing in our Book of Claims and Suggestions, with a detailed description of the baggage and the circumstances in which the events occurred, identification data and contact number . Our Customer Service area will contact you shortly, to deliver a response to the request.
Modified on: Tue, 30 Oct, 2018 at 1:33 PM
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