The passenger who files a claim for lack, damage or loss of a baggage, must always present the ticket (s) and documents that prove that he / she traveled. To do this, you must present the ticket, the baggage ticket and leave a claim in writing in our Book of Claims and Suggestions, with a detailed description of the baggage and the circumstances in which the events occurred, identification data and contact number . Our Customer Service area will contact you shortly, to deliver a response to the request.