Sales of tickets

What is the protocol for selling tickets in offices?
- Redial of passage and reading of passages in view of the client. Indicating: origin / destination / date / time of departure - Indicate if the schedul...
Tue, 30 Oct, 2018 at 3:06 PM
What sales channels exist in the company?
There are several types of purchase: Offices (On-site Sales): Puerto Natales: O'higgins # 544 / Rodoviary Terminal: Avenida España # 1455 - offi...
Tue, 30 Oct, 2018 at 3:12 PM
How to communicate with other branches or managers?
Mails Puerto Natales: cc: Punta Arenas: cc: El Cal...
Tue, 30 Oct, 2018 at 3:16 PM
Can the value of the ticket vary in different types of purchases?
Yes. It depends on the medium in which the client purchases the tickets. The values may vary depending on whether: Sales Web ( / Presentia...
Tue, 30 Oct, 2018 at 3:27 PM
Is there a different rate of tickets for minors?
Yes. Applies to National and International destinations for Online Sales or Online Sales VON ( You must indicate to the seller previously...
Tue, 30 Oct, 2018 at 3:31 PM
Do tickets purchased through have a Frequent Passenger Club discount?
No. The rates via Web, are set as normal rates (referential). There are no discounts associated with Frequent Passenger Club, neither return and Natales Poi...
Tue, 30 Oct, 2018 at 3:32 PM
Can a Frequent Passenger Club member access a discount for online purchases?
Only in the form of Online Sale (VON), through Indicate in the mail your membership status and your RUT to apply the corresponding discou...
Tue, 30 Oct, 2018 at 3:36 PM
What conditions are there to leave the tickets open or change the date?
It is required to present the printed ticket (original) to make the request. Only in offices. You can leave your tickets open / change date up to ...
Tue, 30 Oct, 2018 at 3:42 PM
What is the procedure for returning money?
Depends on the purchase method:  Tickets purchased in offices (On-site Sales): National Destinations: The company is entitled to return 85% of the ...
Fri, 15 Feb, 2019 at 5:51 PM
Where can I request an invoice for the purchase of my tickets?
Puerto Natales: O'higgins Branch # 544 Punta Arenas: Headquarters Av. Colón 842 For information, invoices for transport are exempt from VAT.
Tue, 30 Oct, 2018 at 5:12 PM