Sales of tickets

What is the protocol for selling tickets in offices?
- Redial of passage and reading of passages in view of the client. Indicating: origin / destination / date / time of departure - Indicate if the schedul...
Tue, 30 Oct, 2018 at 3:06 PM
What sales channels exist in the company?
There are several ways to purchase tickets: Ticket Offices (In-Person Sales): Puerto Natales: Bernardo O'Higgins #544 / Bus Terminal: Avenida Esp...
Wed, 23 Sep, 2026 at 3:17 PM
How to communicate with other branches or managers?
MAILS Customer Service: sac@bussur.com cc: soportesac@bussur.com Puerto Natales Rodoviario: rodoviario@bussur.com cc: magda@bussur.com Puerto Na...
Wed, 23 Sep, 2026 at 3:41 PM
Can the value of the ticket vary in different types of purchases?
Yes. It depends on the channel through which the customer purchases the tickets. Prices may vary depending on whether the purchase is made through: Onlin...
Wed, 23 Sep, 2026 at 3:53 PM
Is there a different rate of tickets for minors?
Yes. Applies to National and International destinations for Online Sales or Online Sales VON (ventas@bussur.com). You must indicate to the seller previously...
Tue, 30 Oct, 2018 at 3:31 PM
Do tickets purchased through www.bussur.com have a Frequent Passenger Club discount?
No. The rates via Web, are set as normal rates (referential). There are no discounts associated with Frequent Passenger Club, neither return and Natales Poi...
Wed, 23 Sep, 2026 at 4:06 PM
Can a Frequent Passenger Club member access a discount for online purchases?
Only in the form of Online Sale (VON), through ventas@bussur.com. Indicate in the mail your membership status and your RUT to apply the corresponding discou...
Tue, 30 Oct, 2018 at 3:36 PM
What conditions are there to leave the tickets open or change the date?
What are the conditions for leaving tickets open or changing the travel date? Tickets may be modified in person at our agencies, or through our available...
Thu, 24 Sep, 2026 at 6:04 PM
What is the procedure for returning money?
It depends on the purchase method: Tickets purchased at our offices (In-Person Sales) or through Assisted Sales (Email or WhatsApp): You may request ...
Thu, 24 Sep, 2026 at 6:26 PM
Where can I request an invoice for the purchase of my tickets?
Puerto Natales: O'higgins Branch # 544 Punta Arenas: Headquarters Av. Colón 842 Through email at sac@bussur.com and/or facturacion@bussur.com Fo...
Wed, 30 Sep, 2026 at 3:14 PM